Bajaj Finance Customer Care Number: Official Contact, Helpline & Complaint Support

You need the Bajaj Finance customer care number when an EMI is debited twice, a No Objection Certificate (NOC) is delayed, or a stranger claims to be calling from your lender. Speed matters in all three cases.

A quick web search makes it harder, not easier. Old numbers still circulate. Other Bajaj group companies have their own contacts. Scammers copy the brand name. One wrong dial can cost you an hour, or your money.

This guide sticks to what Bajaj Finance publishes itself. I checked the official Reach Us, grievance, and fraud-awareness pages on 30 September 2026, plus the Reserve Bank of India (RBI) complaint rules. You will learn which number to call, which channel fits which problem, how to file a complaint, and where to escalate if nobody solves it. The steps work for borrowers in India and for families abroad.

What Is the Bajaj Finance Customer Care Number?

The Bajaj Finance customer care number, +91 86980 10101, is the main helpline for customers of Bajaj Finance Limited. It covers loans, EMI cards, fixed deposits, and other services under one line.

Here is how it works:

• The IVR never sleeps. The automated system supports nine languages and runs around the clock. 
• Live agents keep set hours. Agents are available daily from 9 AM to 9 PM, though specialised teams may work different hours. 
• No toll-free line. Bajaj Finance states it has no toll-free number at present. Some third-party pages still list 1800-series numbers. Check any such number on the official website before you dial. 

Bajaj Finance is also easy to confuse with sister companies. Bajaj Housing Finance, for example, runs its own contact page and a separate service email, bhflwecare@bajajhousing.co.in. Look at the company name on your loan agreement first. Then pick the matching contact. 

Bajaj Finance Customer Care Number at a Glance

Contact details change. Confirm them on the official Reach Us page before you rely on them.

How to Contact Bajaj Finance Customer Support

You have six routes. Pick the one that matches your problem.

1. Phone. Dial +91 86980 10101, choose your language, and follow the menu. Payment links and basic account checks often work without an agent. Call centres typically get busiest around midday, so an early call may move faster.
2. Email. Send product and service questions to wecare@bajajfinserv.in. Put your loan account number in the subject line. You keep a written record this way. 
3. WhatsApp. Bajaj Finance offers a 24×7 virtual assistant on WhatsApp for support and self-service. Get the number from the official Reach Us page only. 
4. Customer portal (My Account). You sign in with your mobile number and an OTP, so no password is needed. 
5. The Bajaj Finance app. Open the Help and Support section to check loan details, raise service requests, track them, and make payments. 
6. Branch. Enter your city or PIN code in the Branch Locator. Choose this route for document checks and face-to-face help.

Which channel fits which job?

Calling from abroad

Dial with the country code: +91 86980 10101. International rates apply, so email or WhatsApp often costs less. The portal and app send an OTP to your registered mobile number. Make sure that number can receive messages while you travel, and fix it before you leave.

Bajaj Finance Customer Care for Common Queries

Most calls fall into a few groups. Here is the fastest route for each.

• EMI payments and missed EMIs. The customer portal lets you pay missed instalments and prepay loans. Save the receipt. 
• Loan statements and schedules. Sign in to view your loan details and repayment schedule, and download available documents. You do not need to call. 
• NOC, foreclosure, and closure. Customer care handles NOC requests, foreclosure, and statement downloads. After you close a loan, ask for the NOC and note the date you asked. 
• Contact detail changes. Update your phone number and address in the portal so reminders and alerts reach you.
• Auto-debit or ECS failures. Raise a request with the date and amount. The official site also has a dedicated grievance page for ECS and NACH issues.
• Unwanted sales calls. The website menu includes a “Do not call” option. Use it.
• EMI card and fixed deposit questions. Sign in and open the section for your product. If you cannot find it, call the helpline and pick the matching menu option.

How to Raise a Complaint With Bajaj Finance

A well-recorded complaint usually moves faster than an angry call. Follow these steps.

1. Write down the facts. Note the date, amount, loan number, and what went wrong. Save screenshots and SMS messages.
2. Log a request. You can raise a complaint through the portal or app, by calling customer care, at a branch, or through the 24/7 virtual assistant. 
3. Save your Service Request (SR) number. Each complaint gets an SR number. Track progress under “Track Requests” in the portal or app, or quote the number to customer care. 
4. Give the first reply a fair chance. Read the timeline in your confirmation message.
5. Escalate if the answer falls short. Use the levels below, and mention your SR number each time. It saves you from explaining everything again.

Bajaj Finance Grievance Redressal Process

The path has four levels. Bajaj Finance aims to answer at the GRO and PNO levels within up to 10 working days each. You can approach the RBI Ombudsman if those levels fail, or if 30 days pass without a satisfactory reply. 

Level 1: Customer service/request

Start here. Use the helpline, email, portal, app, WhatsApp, or a branch. Get an SR number. Simple issues, like a wrong charge or a missing statement, often end at this level.

Level 2: Grievance Redressal Officer

If customer service did not fix it, write to the Grievance Redressal Officer (GRO). Quote the SR number. Say in two or three lines what is still wrong and what result you want: a refund, a correction, or a written reply.

Level 3: Principal Nodal Officer

If the GRO’s answer does not solve it, go to the Principal Nodal Officer (PNO). Attach your earlier emails and the GRO’s reply so the officer sees the full history.

Level 4: RBI Ombudsman/CMS process where applicable

The RBI’s Complaint Management System (CMS) handles complaints against banks and NBFCs like Bajaj Finance. Three rules matter:

• Complain to the company first. You must file with the lender before you approach the Ombudsman. 
• File through any of three routes. Use the portal at cms.rbi.org.in, email crpc@rbi.org.in, or post a form to the RBI’s Centralised Receipt and Processing Centre in Chandigarh. 
• Call 14448 for guidance. The IVR runs 24×7. Live staff take calls Monday to Saturday, 8 AM to 10 PM, except national holidays. 

Deadlines here are strict. The latest scheme summary I found sets a 90-day filing window, counted from the end of the company’s response period or its last message, whichever is later. The scheme has changed before, so read the current rules on the RBI website before you file. Some complaints, such as matters already in court, may not qualify. 

Bajaj Finance Grievance Redressal Officer Contact Details

These details come from the official grievance page, as checked on 30 September 2026.

Both phone lines run Monday to Sunday, 9:30 AM to 6:30 PM, except public holidays, and call charges apply. Officers change over time, so check the grievance page before you write. 

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A short escalation email you can copy

Subject: Unresolved request, SR No. [number], Loan A/C [number]

Dear Sir or Madam,

I raised a request on [date] about [problem in one line]. The SR number is [number]. I have not received a solution.

Please review the case and send me a written reply. I have attached my earlier emails and screenshots.

Regards,
[Name], [registered mobile number]

How to Contact Bajaj Finance Safely

Scammers copy finance brands because customers trust them. Bajaj Finance warns about fake lenders who claim to be from the company and offer loans at unusually low rates, then misuse the details you share. Follow these rules.

• Take numbers from official pages only. Do not trust a number from an ad, a comment, or an unverified search snippet.
• Never share your OTP, PIN, CVV, or password. A genuine agent has no need for them.
• Refuse upfront fees. Never pay fees or charges to a third-party account, UPI ID, or wallet in advance. 
• Check email senders. Trust only mail from the company’s registered domains. 
• Skip unknown links. If a text asks you to “update KYC” through a link, open the official app instead.

If you get a suspicious call or message: Share nothing. Report it through the helpline, the Raise a Request option, or the official fraud reporting channels on the Bajaj Finance website. In India, you can also report cyber fraud at cybercrime.gov.in or on 1930. If money has already left your account, call your bank first, because speed limits the damage. 

What Information Should You Keep Ready Before Calling?

Bajaj Finance says agents may ask for your registered mobile number, your customer ID or loan account number, product details, and supporting documents. Prepare this list before you dial.

• Registered mobile number (an OTP may arrive)
• Customer ID or loan account number
• Product name: personal loan, EMI card, fixed deposit, and so on
• Date and amount of the payment or charge in question
• Any earlier SR number
• Screenshots, SMS messages, or receipts
• A pen and paper to note the agent’s name, the time, and the promised action

Final Takeaway

The official Bajaj Finance customer care number is +91 86980 10101. Use it for quick help. Use the portal and app for jobs you can finish alone, and use email when you want a written record.

When a problem drags on, follow the ladder: customer service, the Grievance Redressal Officer, the Principal Nodal Officer, then the RBI Ombudsman. Write down your SR number at the start, and quote it at every step.

Protect yourself too. A real support agent never asks for your OTP or PIN, and a real lender never asks for a fee before releasing a loan. Bookmark the official Reach Us page and check it before you call, because contact details change.

FAQs

What is the Bajaj Finance customer care number?

The Bajaj Finance customer care number is +91 86980 10101. It is the main helpline for loans, EMI cards, deposits, and other services. The IVR works 24×7, and live agents answer daily from 9 AM to 9 PM.

Is Bajaj Finance customer care available 24/7?

Partly. The IVR menu and the WhatsApp virtual assistant run 24×7. Live agents take calls from 9 AM to 9 PM, Monday to Sunday. Anything outside those hours can go through the portal, the app, or email.

How can I speak to a Bajaj Finance customer-care executive?

Call +91 86980 10101 between 9 AM and 9 PM. Choose your language, then pick the option to speak with support. If the line is busy, email wecare@bajajfinserv.in and quote your loan account number.

How can I raise a complaint online?

Sign in to the customer portal or the Bajaj Finance app, choose Raise a Request, and describe the issue. Save the SR number you receive. You can also submit a complaint through the official website.

How can I check my complaint/service request status?

Open the portal or app and go to Track Requests, then select your SR number. You can also quote the SR number to customer care or to the Grievance Redressal Officer and ask for an update.

How do I escalate an unresolved complaint?

Escalate in order. Write to the Grievance Redressal Officer first, then the Principal Nodal Officer. Each level aims to reply within 10 working days. After that, the RBI Ombudsman is the final step.

How can I report a fraudulent Bajaj Finance call?

End the call and share no details. Report it through the helpline, Raise a Request, or the fraud channels on the official website. In India, also report it at cybercrime.gov.in or on 1930. Keep the caller’s number and any screenshots.

What can I do if customer care does not resolve my issue?

Move to the Grievance Redressal Officer, then the Principal Nodal Officer. If neither solves it, or 30 days pass without a satisfactory reply, file a complaint with the RBI Ombudsman at cms.rbi.org.in. Keep every email, SMS, and SR number as proof.